"I had a bike wreck in late July 2010, sent my Litespeed frame to you for repairs. Wanted to let you know you did a fantastic job...Thank you very much for the fantastic work and service." - Ted P., Happy Litespeed Customer
Litespeed Warranty/Repair Process Overview
Litespeed bikes have been designed and built for outstanding performance and durability, however normal wear and tear, including the results of fatigue, can result in damage to a frame that is not covered under our limited lifetime warranty policy.
To avoid any misunderstandings and best understand your options, please take the time to read our entire warranty policy (using the up and down arrows located to the right), where you will learn about the difference between what constitutes a warranty repair, and a failure due to normal wear and tear.* At the bottom of this information, you will find a button to launch our online warranty claim form. *
In the event your frame is in need of repair, following the procedure described below will provide us with the necessary information to ensure the quickest turnaround time, and get you back on your bike as soon as possible.
Once we have reviewed your information we will reply via email and advise whether your purchase information qualifies the frame itself for warranty review. If we do not receive the above information in full, we will be unable to process your request and we will not issue a Return Authorization number (RA). Remember, you must be the original owner with proof of purchase from an authorized Litespeed dealer. Without the original proof of purchase, we will charge for any work carried out on your frame. The proof of purchase supplied will be checked against our records to confirm the information submitted by the consumer is valid.
We will issue you an RA number should you decide to return your frame for review. The issuing of a return authorization number does not mean we will agree to cover your frame under warranty. You are responsible for all freight charges to return the product to ABG.
For frame returns that are being sent from outside the United States, sender must include a copy of the Commercial Invoice inside the box attached to the frame or risk additional duties or taxes being applied.
Frames should to be sent in bare condition, completely devoid of components. Customer is responsible for any charges to remove components from the frame.
If the frame qualifies for warranty repair, it will be repaired or replaced in accordance with our terms and conditions. A fee of $195.00 will return your frame to it's original brushed appearance including new decals. Chain suck damage, dents and deep scratches cannot be completely eliminated by refurbishing. Your frame will also be inspected for additional damage and will be aligned to ensure the best possible future performance.
Our technology is constantly evolving so you may be asked whether or not you would like to upgrade to one of our most recent models for a moderate charge along with an exchange for your damaged frame, if we feel the repair cost would greatly exceed the current value of the frame after repair.
Some frames may be denied warranty coverage due to crash damage, abuse or cause other than defect in material or workmanship. If this is the case, we will quote you an approximate charge prior to commencement of work. It is your responsibility to respond within two weeks from the date we provide you with a cost estimate.
Once we have received the go-ahead from you, the work will be scheduled and we will provide an approximate completion date. Please be patient. Our ability to repair a titanium frame provides a cost effective alternative to purchasing a new frame. Many people take advantage of this feature, and our craftsmen take the time to meticulously return your frame to like-new condition. Typical lead times are 6-8 weeks, although the specific nature of some repairs may mean the repair will take longer than this.
Litespeed Limited WarrantyPlease note, all 2012 and older Xicon models will not be compatible with Zipp Firecrest wheels.
Litespeed Bicycle's frames are warranted to be free from manufacturing defects in material and/or workmanship for the lifetime of the original owner. Litespeed branded forks, stems, bars, seat posts, paint and decals are warranted for 1 year against defects in material and workmanship. Alignment is warranted for 30 days from date of purchase. This warranty is redeemable only by the original owner when purchased and maintained through an authorized Litespeed dealer.
Useful Product Life Cycle
Every Litespeed frameset has a useful life cycle. This useful life cycle is not the same as the warranty period.
This warranty is not meant to suggest or imply that the frame cannot be broken or will last forever. Bicycles and/or frames will not last forever. The length of the useful life cycle will vary depending on the type of frame, riding conditions and care the bicycle receives.
Competition, jumping, downhill racing, trick riding, trial riding, riding in severe conditions or climates, riding with heavy loads or any other non-standard use can substantially shorten the useful product life cycle of a Litespeed frameset. Any one or a combination of these conditions may result in an unpredictable failure of a Litespeed frameset that would not be covered by this warranty.
All Litespeed framesets should be periodically checked by an authorized Litespeed dealer for indications of potential failures including cracks, corrosion, dents, deformation, paint peeling and any other indications of potential problems, inappropriate use or abuse. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and shortened useful product life cycle of a Litespeed frameset.
This Limited Warranty Does Not Cover
Any damage resulting from normal wear and tear, including the result of fatigue. Any damage from the result of improper suspension set-up or faulty shock resulting in bottom-out. It is the owner's responsibility to inspect his or her bicycle before each and every ride.
Any damage, failure or loss caused by abuse, neglect, improper repair, improper maintenance, alteration, modification, failure to follow instructions or warnings in owner's manual, an accident or crash or other abnormal, excessive, or improper use, including, but not limited to, stunt riding, ramp jumping acrobatics or other similar activities, or in any manner for which the bicycle was not designed.
This warranty is void if product is purchased through eBay or any other unauthorized online or auction dealer. Prototype and demo frames do not carry any warranty.
The original owner shall pay all labor charges connected with the repair or replacement of the frame. Cost of shipment or transportation to Litespeed and return shipping are specifically excluded and not covered by this warranty.
An authorized Litespeed dealer must do the complete assembly and adjustment of the frameset and component parts. Framesets and/or bicycles that are not assembled and adjusted by an authorized Litespeed dealer are specifically excluded and not covered by this warranty.
The warranty does not cover dents, dings, or scratches.
The warranty does not cover inadequate seat post insertion or the use of a seat post of incorrect size. The seat post must be inserted a minimum of 10cm or 4 inches.
There are no warranties which extend beyond the description on the face of this limited warranty, and any other warranties, express or implied, including, but not limited to, any warranties of merchantability and/or fitness for a particular purpose, are expressly excluded by the terms of the limited warranty.
Litespeed shall in no event be liable for incidental or consequential losses, damages or expenses in connection with its bicycle products. Litespeed's liability hereunder is expressly limited to the repair or replacement of goods not complying with this warranty or at Litespeed's elections, to the repayment of an amount equal to the purchase price of the product in question.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damage. The above limitations or exclusions may not apply to your situation. This warranty gives you specific legal rights and you may also have other rights, depending on which state you are in. Litespeed does not authorize or permit anyone else, including its dealers to make any other warranties, express or implied, for Litespeed.
Important Things to Remember About Your Warranty
A copy of the original dated receipt of purchase and Litespeed registration receipt must accompany the product for warranty consideration. Litespeed is responsible only for the bicycle frame and Litespeed branded products. Any product submitted to Litespeed without a valid Return Authorization number (RA#) will be returned to the shipper. Product must be registered within 30 days of purchase as condition precedent to coverage as provided herein.
I have read & understand the Litespeed warranty policy and am ready to proceed with online warranty/repair claim form. I am ready to start the process by completing the online warranty/repair claim form.